traqqer Privacy Policy

Effective Date: September 2, 2025

This Privacy Policy describes how traqqer ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application (the "App"). By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our service to you. The types of personal information we may collect include:

  • Information You Provide to Us:
    • Account Information: Name, email address, and other profile information you provide when you register.
    • Training Data: All activity logs, including notes, images, videos, and performance metrics you record in the App.
    • AI Analysis Data: Videos you submit for analysis and the resulting pose estimation data.
  • Information We Collect Automatically:
    • Usage Data: Information about how you use the App, such as features accessed and time spent in the App.
    • Device Information: Device model, operating system version, and unique device identifiers.
    • Location Information: General location based on your IP address.

2. How We Use Your Information (Legal Basis for Processing)

We use the collected information for the following purposes, based on a specific legal ground for each:

  • To Provide and Maintain Our Service (Performance of a Contract):
    • To create and manage your account.
    • To store and display your training data.
    • To provide AI analysis features.
  • To Improve Our Service (Legitimate Interests):
    • To understand how our users interact with the App to improve user experience.
    • To fix bugs and develop new features.
  • To Communicate With You (Legitimate Interests / Consent):
    • To send you important service updates, security alerts, and support messages.
    • To send you newsletters or promotional materials, where you have provided consent.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers only in the ways that are described in this Privacy Policy.

  • Service Providers: We may share information with third parties who perform services on our behalf, such as cloud hosting providers (e.g., Google Cloud), analytics providers (e.g., AppsFlyer), and customer support tools. These providers are authorized to use your personal information only as necessary to provide these services to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access control, and regular security audits.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data. Our in-app data export feature allows you to exercise this right.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions. This can be done via our in-app "Delete Account" feature.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the email address below.

7. Region-Specific Information

  • For Users in the UK, EEA, and Switzerland (UK GDPR / GDPR): The legal bases for processing your data are as described in Section 2. You are entitled to the rights listed in Section 6. Our data protection representative can be reached at the contact email below.
  • For Users in California, USA (CCPA/CPRA): You have specific rights regarding your personal information, including the "right to know" what personal information is being collected and the "right to delete" your personal information. We do not "sell" or "share" your personal information as those terms are defined under the CCPA. You may exercise your rights as described in Section 6.
  • For Users in Hong Kong (PDPO): You have the right to request access to and correction of your personal data. You may exercise these rights by contacting us.

8. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, if the changes are significant, by providing a more prominent notice (like an in-app notification).

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@traqqer.app